If you made a deposit payment via StuRents during the tenancy signing process, your property manager will initiate the refund on the platform if the tenancy has not been signed by all parties.
Depending on the method you used to pay, you may be required to provide additional details so that the StuRents accounts team can issue your refund.
Once your property manager initiates the refund, you will receive an email regarding the refund request.
The process for acquiring the refund depends on how the deposit was made.
How was the payment made?