I'm seeing an error on the page when I try to set up my Direct Debit. Why isn't it accepting my international postcode?
When the rent payment is shown in GBP(£), the direct debit can only be set up with a UK bank account.
When the rent payment is shown in EUR(€), the direct debit can only be set up with a Euro bank account.
If you don't have one, you may have to option to pay by non Direct Debit methods (manual payments). You will need to contact your property manager directly and ask them to allow non DD payments for you. Once that's been done, you should see a new option on the 'Rents' page in addition to Direct Debit.
Why did my Direct Debit fail to set up?
You will need to contact your bank for additional information on why the Direct Debit failed to set up. You should also check with your bank that Direct Debits are allowed from the account.
How do I change the bank account used for my Direct Debit?
To change the bank account used, you'll need to contact your bank and cancel the Direct Debit (or do so via your online banking account). Within 24 hours our system will notice the Direct Debit has been cancelled and you'll then receive an email prompting you to set up your rent again.
If there is currently a payment is progress, cancelling the Direct Debit will not stop the payment as the request would have already been sent to your bank.
A Direct Debit payment for my rent has failed. How can I make this payment?
Log in to your account and navigate to My House > Rents. You will see all upcoming payments and past payments. It will also show you whether the payments were successful.
If a payment has failed, you have the option to initiate another collection manually by clicking the SEND PAYMENT button. This will attempt to charge your Direct Debit.